Most services are by appointment only. The call centre operates Monday–Friday, 09:30–17:30.
| Service | Monday–Thursday | Friday |
|---|---|---|
| Machine Readable Passport (applications) | 0800–1300 | 0800–1300 |
| MRP collection | 0800–1300 | 0800–1300 |
| NADRA (NRC applications) | 0800–1400 | 0800–1300 |
| Visa services | 0800–1400 | 0800–1300 |
| Attestation, Travel Document & Settlement | 0800–1400 | 0800–1300 |
Appointments are mandatory for NADRA, MRP and Attestation/Legalisation — walk-in applicants cannot be served without a prior booking.