Information for Pakistanis regarding bank accounts in Pakistan

The State Bank of Pakistan (SBP) has exempted Overseas Pakistanis from biometric verification to operate their bank accounts in Pakistan. The banks in Pakistan have been permitted to utilize NADRA Verisys system instead of biometric verification. Overseas Pakistanis would only be required to provide reasonable evidence/proof, like copy of valid Passport, Visa, CNIC and NICOP, regarding their residency status.

Dormancy of Bank Accounts11

The SBP has clarified that an account not operated by the holder for a period of one year would be classified as dormant.

Activation of Dormant Accounts

A dormant account can be activated upon a formal request through postal/email address, registered mobile or landline number by the customer, Verification will be done through NADRA Verisys system only.

For Complaints

Any specific issue or complaint concerning any bank regarding the facilitation of Overseas Pakistanis in compliance with aforementioned instructions, can be lodged with SBP through following contacts:

Postal Address: The Director, Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road,Karachi
Email Address: ops.helpdesk@sbp.org.pk
Helpline: 0092-21-111727-273
Fax: 0092-21-99221160

Debit Cards

Overseas Pakistanis can be re-issued debit cards by contacting their Bank's call centre from the registered phone number, email address or Bank's mobile application. After due process, the old card will be cancelled, and a new debit card will be issued and sent to the customer on the registered address. After receipt of the debit card, the customer would be required to contact the call centre again for its activation.

Published on : June 25, 2021

Last Update : June 25, 2021