Complaints and suggestions boxes have been placed at Pakistan High Commission, London. Any one having any complaint or suggestion can communicate it to the concerned quarters by dropping the complaint in writing in the designated boxes. Complaints and suggestions can also be communicated through e-mail on the following addresses:

NADRA Complaints:
Visa Complaints:
Machine Readable Passport (MRP) Complaints:
Attestation, Legalisation and Travel Document Complaints:


If you will prefer to send your suggestion or complaint by post please use the following address:

Head of Chancery
High Commission for Pakistan
34-36 Lowndes Square


In order to respond to the complainant, name, postal address, contact number and email address of the complainant would be essential.

In case you are not satisfied with the response provided by above-mentioned departments a complaint can be registered with following bodies in Pakistan via their websites:


Opening Hours


Application Processing
(Appointment only)

Monday to Thursday
1000 to 1200 hrs. &
1400 to 1600 hrs.
1000 to 1200 hrs. &
1430 to 1600 hrs.

Appointment Booking Line
0871 664 0064*

Consular Services

Submission of Passport applications
(Appointment only)
and documents for attestation
Monday to Thursday
1000 to 1230 hrs.
1000 to 1200 hrs.

Delivery of Passports
Monday to Friday
1600 to 1700 hrs.

Delivery of Attested documents
Monday to Friday
1500 to 1600 hrs.

Weekend Services - Second Saturday of every month (NADRA visa and attestation)

1000 to 1600 hrs.